What the Damage Deposit Does Cover

1. Physical Damage to Property
   • Broken furniture, fixtures, or appliances
   • Stains or damage to carpets, upholstery, or walls
   • Damage to outdoor areas (Outside furniture, Firepits, Decking or BBQ)
   • Damage to hut tub, including shelving and lids, by not following instructions – minimum £250 charge applies.
2. Missing Items
   • Towels, linens, kitchenware, electronics, or decor
   • Keys, remote controls, or access wristbands
3. Excessive Cleaning Costs
   • If the property is left in an unusually dirty state requiring deep cleaning
   • Pet-related messes
4. Unauthorised Use or Breach of Rules
   • Smoking indoors (if prohibited)
   • Hosting unapproved guests or parties
   • Late check-out without prior agreement
5. Utility Overuse or Misuse
   1. • Excessive use of heating, air conditioning, or water (if utilities are capped or monitored) and electric car charging.
6. Structural or Safety Violations
   • Tampering with smoke detectors, fire extinguishers, or security systems

What the Damage Deposit Does Not Cover

1. Normal Wear and Tear
   • Minor scuffs on walls, floors and furniture
   • Light fading of fabrics or furniture
   • General aging of appliances or fixtures
2. Maintenance Issues
   • Plumbing, electrical, or heating faults not caused by misuse
   • Appliance breakdowns due to age or manufacturer fault
   • Broken keys, door locks or locking issues with doors and windows
3. Weather-Related Damage
   • Storm, flood, or wind damage
   • Power outages or water ingress
4. Pest Infestations
   • Issues like ants, mice, or wasps unless directly caused by guest negligence (e.g., leaving food out)
5. Owner-Provided Consumables
   • Toilet paper, toiletries, cleaning supplies, coffee pods, condiments etc. — even if used up
6. Service Failures
   • Wi-Fi outages, TV signal loss, or utility interruptions not caused by the guest
7. Negligence
   • A glass dropped accidentally vs. reckless behaviour.